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Delivery & Returns

This service is Heating Spares Centre premier service ensuring the boiler parts/materials/tools are with you the very next working day 8am-6pm (Mon – Fri). All orders have to be placed before 2pm the previous day in order to give Heating Spares Centre the time to prepare and ship the products out, Heating Spares Centre will use different carriers depending on weight and location but will always endeavor to have the products with you the customer the very next working day.

This service can't be guaranteed in areas within the highlands and islands of Scotland, The post codes effected are: AB30-31, AB33-38, AB41-45, AB51-56, AB63, FK17-99, G83, IV1-28, IV33-IV51, IV55-56, KW All (Highlands) KW 15-17 (Islands), KA 27-28, PA20-48, PA60-78, PH18-26, PH30-44, HS1-HS9, ZE3. We also can’t provide this service for the following locations; The Channel Islands, the Isle Of White, the Isle Of Man, Northern Ireland & Republic Of Ireland.

Next Working Day Delivery Before 6pm – £7.50 + vat

This service Heating Spares Centre most popular service ensuring the parts/materials are with you the very next working day (Mon – Fri). All orders have to be placed before 2pm the previous day in order to give Heating Spares Centre the time to prepare and ship the products out, Heating Spares Centre will use different carriers depending on weight and location but will always endeavor to have the products with you the customer the very next working day.

This service can't be guaranteed in areas within the highlands and islands of Scotland, The post codes effected are: AB30-31, AB33-38, AB41-45, AB51-56, AB63, FK17-99, G83, IV1-28, IV33-IV51, IV55-56, KW All (Highlands) KW 15-17 (Islands), KA 27-28, PA20-48, PA60-78, PH18-26, PH30-44, HS1-HS9, ZE3. We also can’t provide this service for the following locations; The Channel Islands, the Isle Of White, the Isle Of Man, Northern Ireland & Republic Of Ireland.

New SPECIAL Saturday Delivery – £22.50 + vat

This service has been provided for those urgent occasions when a part is needed on a Saturday or maybe Saturday is the only day you can accept the delivery. All orders have to be placed before 2pm on the Friday in order to give us time to prepare your order.

This service can't be guaranteed in areas within the highlands and islands of Scotland The post codes effected are: AB30-31, AB33-38, AB41-45, AB51-56, AB63, FK17-99, G83, IV1-28, IV33-IV51, IV55-56, KW All (Highlands) KW 15-17 (Islands), KA 27-28, PA20-48, PA60-78, PH18-26, PH30-44, HS1-HS9, ZE3. We also can't provide this service for the following locations; The Channel Islands, the Isle Of White, the Isle Of Man, Northern Ireland & Republic Of Ireland. The Channel Islands, the Isle Of White, the Isle Of Man, Northern Ireland & Republic Of Ireland 3-5 Days Delivery £19.95 This service is Heating Spares Centre only service for sending out goods to the Republic Of Ireland. All areas of Ireland can be supplied but although most products arrive within 3 working days some products may take upto 5 working days to arrive.

NOTE: This Irish service is from Monday to Friday’s only. No deliveries will be made on weekends or on bank holidays.

RETURNS POLICY

The customer may only return products to HSC, and receive a credit or refund, on the following conditions: The Customer may only return product to HSC for a refund or credit with the prior consent of HSC.

(i) Return must be made within 7 days of the date of delivery (as stated on the delivery documentation).

(ii)Products must be returned to HSC in their original condition and packaging and in a condition, which will enable them to be immediately fit for re-sale.

(iii) If the Customer does not quote invoice details, as on the original despatch note, the credit will be based upon the lowest sales price. For products returned due to Customer error or no longer required and returned in accordance with

(i)-(iii) above a re-stocking charge of 20% of the invoice value. Where the Customer returns products to Online HSC not in accordance with
(i) - (iii) above (for example, after 7-days from the date of despatch and in an unfit state) HSC will refuse delivery or may apply a re-stocking charge which relates to the actual cost of reprocessing (subject to a minimum 20% of invoice value).

This returns policy excludes Printed Circuit Boards, non-catalogue products and specially manufactured products.

Cancellation

1. Subject to receiving notice by a durable medium e.g. e-mail, Fax or writing. 'Consumers' have a 7-day cancellation period commencing from the day after the date of receipt of Goods, providing they are in a re-saleable condition except for Printed Circuit Boards (PCB's) that are non-returnable.

The Goods must be returned within 7 days of notice. Should the Goods have to be collected by the Seller, the Seller reserves the right to charge the cost of recovery. After this time period ' Business' users conditions apply.

2. Business users orders accepted by the Seller may not be cancelled under any circumstances unless agreed in writing by the seller. Any requests must be made by durable medium e.g. e-mail, fax or writing, and will be subject to a 20% re-stocking charge except for Printed Circuit Boards (PCB's) that are non-returnable. Where return is agreed it is on proviso that the Seller receives the Goods in a re-saleable condition within 7 days of authorisation. Should the Goods have to be collected by the Seller, the Seller reserves the right to charge the cost of recovery. Original outward carriage is non- refundable.

3. All products are returned to HSC at cost to the Customer and at the Customer's risk. HSC accepts no responsibility for any loss of or damage to them or any items received by HSC with them.

4. Products to be returned to HSC should be adequately packed and despatched freight prepaid, clearly labelled to:

Heating Spares Centre
10 Carrick Court
Riverside Park
Middlesbrough
TS2 1QE
Tel: 01642 218555
Fax: 01642 218737
Email: sales@heatingsparescentre.co.uk